“The first principle is that you must not fool yourself—and you are the easiest person to fool.” — Richard Feynman I’ve spent enough years watching people—really watching them—to recognize when someone’s being played. And right now, we’re all being played. It starts subtly. A headline designed to make your blood pressure spike. A social media…

Picture this: You’ve made it to Friday and sitting in yet another morning strategy meeting, staring at a whiteboard covered in arrows, boxes, and what appears to be someone’s attempt at abstract art. The question on the table? Whether to launch that new product innovation, pivot the marketing strategy, or maybe just order better coffee…

This phrase echoes through countless interactive boardrooms and hiring conversations, creating a false dichotomy that limits organizational potential. Recent psychological research reveals a more nuanced reality: both skills and personality traits are more malleable than traditional hiring wisdom suggests. The Science of Personality Change: What Research Actually Shows Contrary to popular belief, personality isn’t a…

Learning from Google Cloud’s 7.5-Hour Global Outage Executive Summary On June 12, 2025, a single configuration error brought down Google Cloud’s global infrastructure for 7.5 hours, disrupting 70+ services and affecting millions of users including Spotify, Cloudflare, OpenAI, and UPS. This incident cost businesses millions in lost revenue and highlighted critical vulnerabilities in our increasingly…

Here’s the uncomfortable truth: Your competitors aren’t just thinking about these strategic priorities—they’re already executing on them. The companies that dominate their markets share six non-negotiable ambitions that separate industry leaders from the pack. 1. Win the Value Game (Before Someone Else Does) Your customers have infinite choices and very limited patience (some are at…

It’s your friendly cloud and automation advocate here again. Business leaders today have the opportunity to leverage a range of cloud computing models—IaaS (Infrastructure as a Service), PaaS (Platform as a Service), and SaaS (Software as a Service). Each offers unique advantages and challenges that impact operational efficiency, scalability, and business agility. Understanding these differences,…

Society is littered with insidious traps—deceptively tempting situations that promise quick rewards, only to entangle you in a web where someone else reaps the benefits, often at your expense. These seductive offers feel harmless at first, but their true cost is far more devastating than you can imagine. From consumerism and advertising to politics, social…

There is a certain nakedness to vulnerability. Wouldn’t you agree? For instance, I used to make it clear that I loved the daily chaos. I guess I always figured that it was exciting to know that, once again, I would have the chance to bring order to it. I pride myself on being “a fixer”…

Finding joy in your work requires a combination of factors that contribute to personal satisfaction and fulfillment. Here are a few key elements that can help foster joy in your work, or these days, also in your search: Alignment with Values and Passions: When your work aligns with your core values and passions, you are…

Here are some key elements to consider when evaluating a contact center solution provider’s financial position within the CX market: Financial Statements and Analyst Reports: Market Share and Industry Recognition: News and Press Releases: Additional Considerations: By considering these elements, you can gain a better understanding of a contact center solution provider’s financial health and…